Privacy policy

Last updated: 2026

This Privacy Policy describes how CLEANYVIA PRO LLC ("we," "us," or "our") collects, uses, and shares your personal information when you visit, use, or make a purchase from cleanyva.com (the "Site"). By using the Site, you consent to the data practices described in this policy.

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser information, IP address, time zone, and cookies installed
  • Pages or products you view, referring websites, and how you interact with the Site
  • Device identifiers and operating system information

We refer to this automatically-collected information as "Device Information."

When you make a purchase or attempt to make a purchase, we collect:

  • Name, billing and shipping address, email address, phone number
  • Payment information (credit card numbers, PayPal info processed by our payment processors — we do NOT store full card numbers)
  • Order history and product preferences

We refer to this as "Order Information."

When you contact customer service or subscribe to our newsletter, we may collect additional information you voluntarily provide.

"Personal Information" in this Privacy Policy refers to both Device Information and Order Information.

2. How We Collect Information

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device. For more information, visit allaboutcookies.org
  • Log files: Track actions on the Site and collect data such as IP address, browser type, internet service provider, referring/exit pages, and timestamps
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site (including Meta Pixel, TikTok Pixel, Google Analytics)

3. How We Use Your Information

We use the Order Information to:

  • Fulfill orders (process payments, arrange shipping, provide invoices/confirmations)
  • Communicate with you about your order
  • Screen orders for potential risk or fraud
  • Provide customer support
  • Send marketing communications (only if you opted in)

We use Device Information to:

  • Screen for risk and fraud (particularly your IP address)
  • Improve and optimize our Site
  • Generate analytics about how customers browse and interact with the Site
  • Assess the success of marketing and advertising campaigns

4. Sharing Your Information

We share your Personal Information with third parties to help us use your information as described above:

  • Shopify: Powers our online store. Read more: shopify.com/legal/privacy
  • Payment processors (Stripe, PayPal, Shop Pay): Process payments securely
  • Shipping carriers (USPS, FedEx, UPS, DHL): Deliver your orders
  • Email marketing platforms (Klaviyo, Omnisend): Send transactional and marketing emails
  • Analytics providers (Google Analytics, Meta, TikTok): Help us understand Site usage
  • Advertising platforms (Meta Ads, TikTok Ads, Google Ads): Target relevant advertising

We may also share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, lawful requests, or to protect our rights.

5. Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For more information about targeted advertising:

You can opt out of targeted advertising at:

6. Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

7. Your Rights (GDPR — European Residents)

If you are a European resident, you have the right to:

  • Access personal information we hold about you
  • Request correction or deletion of your personal information
  • Object to the processing of your personal information
  • Request portability of your personal information
  • Withdraw consent at any time

Your information will be transferred outside of Europe, including to Canada and the United States.

8. Your Rights (CCPA — California Residents)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, and sell
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do NOT sell personal information in the traditional sense)
  • Non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@cleanyva.com.

9. Data Retention

We retain your Order Information for our records unless and until you ask us to delete it. We may retain certain information as required by law (e.g., tax records for 7 years).

10. Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.

11. Security

We implement reasonable security measures to protect your Personal Information, including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons. We will post the updated version on this page with a new "Last updated" date.

13. Contact Us

CLEANYVIA PRO LLC

Data Protection Officer

📧 Email: privacy@cleanyva.com

📍 Address: 1209 Mountain Road, Albuquerque, New Mexico